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When a Regulatory Body Gets Rigor Mortis

It sounds like the beginning of a joke, doesn't it? When a regulatory body gets rigor mortis, the Official Opposition comes to life. Ba-doom-ching! But seriously folks, what does happen when a regulatory agency fails, even in terms of its own definiti... Read >

The Many Faces of CRM

Customer Relationship Management (CRM), in the most simple terms, is how a business interacts with its clients. CRM is a company-wide philosophy of care and if done well, will include any means necessary to keep, entice, nurture and foster relationships ... Read >